Shipping Policy
Muvistok
Shopping Policy
Clear and simple information about shipping, returns, refunds and your shopping rights.
Shipping & Delivery
We carefully process every order and provide shipping information during checkout.
Your order will be delivered within the delivery timeframe agreed at checkout. Where no specific delivery date has been agreed, applicable EU consumer rules generally provide for delivery within 30 days.
Order Processing
Orders are processed after payment has been successfully confirmed.
Once your order has been shipped, tracking information may be provided so you can follow your delivery.
14-Day Returns
If you are shopping as an EU consumer, you generally have the right to withdraw from an online purchase within 14 days after receiving your goods, without giving a reason.
Certain legal exceptions may apply depending on the product and circumstances.
Refunds & Payments
When a refund is legally due, it will be processed according to the applicable consumer rules and the original payment method.
Refund timing may depend on your payment provider or financial institution.
Legal Guarantee
Products sold to EU consumers are covered by the applicable legal guarantee for conformity.
Under EU rules, consumers generally have a minimum two-year legal guarantee for goods that are faulty or do not conform to the contract.
Damaged or Faulty Items
If your order arrives damaged or a product is faulty or does not match what you ordered, please contact us as soon as possible.
We will review the situation and provide the appropriate solution required under applicable consumer law.
Order Changes
If you need to change or cancel an order, contact us as soon as possible.
We cannot guarantee changes or cancellations after an order has already been processed or shipped.
Return Costs
Where a consumer exercises the 14-day right of withdrawal, return costs may be the consumer's responsibility when this has been properly disclosed before purchase.
This does not affect statutory rights relating to faulty, damaged or non-conforming products.
Your Rights Matter
We believe shopping should be simple, transparent and comfortable. Muvistok aims to provide clear information and respect the consumer rights that apply to every order.
Need Help?
If you have questions about your order, delivery, returns or refunds, our support team is here to help.
support@muvistok.com